[ Small Business Forum ] [ Forum Registration ] [ Latest Articles ]	West Coast Small Business Consulting "Insanity has been defined as expecting better results while every day doing the same thing the same way as you always did it."   Our Mission To help you build and make the changes that grow a profitable, self sustaining business.   Our Goal To collaberate, coach, and creatively consult with you to achieve your business and personal goals. To develop unique and affordable alternatives that get and keep customers, that maintain a customer focus, that organize for success, that give you a competitive advantage, that optimize cash flow and profitability and that guarantee growth.   Our Guarantee If you are not happy, you do not pay.   How We Can Help You 1. Complimentary Services: Assess your business needs. Complete and e-mail the "Understanding & Managing Expectations" Questionnaire. We will respond within 48 hours. Initial consultation of approximately one hour. Let us know your goals, needs, and problems. No obligation. We will respond with useful suggestions to help you and identify areas where you might benefit from outside help. Articles on this site that are directed exclusively at the needs of small business. Write and research articles on topics that you recommend. 2. Getting Customers. Keeping Customers. Getting Customers to Buy More. Brainstorming, mind mapping technique that opens the door to creative thinking around your marketing goals. Implement new, cost effective approaches to building your customer base. Integrate marketing vision within your organization. Build a total customer focus. Identify, leverage and sustain your competitive advantage. Measure and celebrate your success. 3. Best Practise Sales Approach Identify your current approach, needs and areas for improvement. Develop the approach that works best for you and your employees. Train you and your employess. Implement the changes. Follow up. Correct any problems or issues. Measure and celebrate your success. 4. Customer Focus Identify area where your customer focus is inconsistent and misses marketing opportunities. Develop a consistent, positive marketing approach for everyone. Train and implement changes. Measure and celebrate your success. 5. Organizational Support Examine your concerns. Identify remedial opportunities. Maintain consistency with marketing, sales and customer service goals. Train and make changes. Measure and celebrate your success. 6. Other Support Risk evaluation. Improve cash flow. Comptetitor analysis. Clean up receivables. Improve revenue. Optimize Costs. Finance proposals with your bank. Evaluate expansion ideas. Any research requirements. Strategic plan. Business plan. Time management for you and your staff. Office practises. Ongoing sales workshops. Prepare your business for the next plateau including selling it. 7. Personal coaching Develop an ongoing relationship where we can support you in business, discuss ideas and problems, be on call in an emergency, follow up, evaluate your accomplishmnet versus your goals and so on. Our aim is to be responsive, affirmative and totally supportive to help you achieve your business, personal, and lifestyle goals.   Fees $75 per hour. Monthly coaching fee is negotiable. We guarantee or you do not pay.   Our Qualifications Wide experience as an entrepreneur and senior manager in the following areas: Marketing, sales, training, customer service, problem solving, change management, human resource management, presentations, workshop development, teaching. Finance, banking, information systems, methods and organization, risk management, audit, administration, planning, portfolio management, project management, consulting, fund raising. Creating, facilitating, implementing, managing change and celebrating the results.   For More Information NormTucker@Shaw.ca or telephone at 778.294.3444 (PST). Norm Tucker #305 - 1243 Best St White Rock, BC V4B 4E1, Canada Please fill out and send us this short "Understanding & Managing Expectations" Questionnaire, in order to assess how we may help your business grow.   Download or Print Click the icons below for a downloadable Acrobat PDF Format or a Printable Format of the information above.